Terms of Service

Last updated: 2025-09-18

1. Introduction

Welcome to PagePeek! These Terms of Service ("Terms") govern your use of PagePeek's website and services. PagePeek ("PagePeek," "we," or "us") is a UK-based company providing AI-powered tools for text generation, presentation creation, deep research, data analysis and knowledge base management. By accessing or using our services (including by creating an account or purchasing a subscription), you agree to these Terms. If you do not agree, please do not use PagePeek.

Applicability: These Terms apply to all users of PagePeek, whether you are an individual consumer or using the services for business purposes. You must be at least 18 years old to use PagePeek's services. By using our services, you confirm that you are 18 or older and capable of entering into a binding contract in your jurisdiction. If you are using PagePeek on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

Alternatively, you should seek for a separate contract with PagePeek team, please contact info@pagepeek.ai for more information.

We have tried to write these Terms in plain language for your understanding, and your statutory rights (especially as a consumer) are preserved.

Please read the full Terms below for details.

2. Accounts and Eligibility

To use PagePeek's services, you may need to create an account.

Account Registration: You agree to provide accurate, current, and complete information when creating your account. Keep your login credentials secure and do not share your account with others. You are responsible for all activity that happens under your account. If you suspect unauthorized use of your account, notify us immediately (info@pagepeek.ai).

Eligibility: You must be 18 years or older to register and use PagePeek. By using our services, you represent and warrant that you meet this age requirement. PagePeek is not intended for children or anyone under 18. We reserve the right to ask for proof of age or terminate accounts that violate this rule.

If you are a business or organization, any person registering or using the service on your behalf must have the authority to agree to these Terms and to bind the business. In either case (consumer or business user), you agree to comply with these Terms and all applicable laws when using PagePeek.

3. Services, Subscriptions, and Credits

Services Provided: PagePeek offers digital services including AI text generation, presentation generation, research assistance, data analysis, and knowledge base tools (collectively, the "Services"). These Services are provided to you via our online platform. Some features may be updated or improved over time and we will use reasonable skill and care in providing the Services in accordance with these Terms and the law.

Subscriptions and Credits: Access to PagePeek is typically sold as a subscription (e.g., monthly or annual plans) and/or through a credit system. When you purchase a subscription, you will be billed in advance and gain a certain level of access or credits to use the Services. Credits represent units of usage (for example, credits might be deducted for each AI query or task you perform). Details of our current plans, credit packages, and pricing can be found on our website or in your account dashboard. All prices include applicable taxes (like VAT) unless stated otherwise.

Auto-Renewal: Subscriptions automatically renew at the end of each billing period (e.g. your subscription will renew monthly,quarterly or annually, as applicable) unless you cancel before the next billing date. We will charge the same payment method you provided, at the then-current subscription rate, on renewal.It is your responsibility to note your renewal dates. You can check your next renewal date and manage your subscription in your account settings at any time.

Cancellation of Subscription: You have the right to cancel your subscription at any time. If you cancel, your subscription will not renew after the current paid period ends. You will continue to have access to the Services until the end of the period you have paid for, after which access will downgrade or cease. To cancel, use the account settings on our website or contact our customer support. There is no cancellation fee.

No Refund for Unused Period or Credits: Payments for subscriptions or credits are non-refundable, except where required by law. This means that if you cancel in the middle of a month or year, we do not provide a pro-rated refund for the remaining days of that period. Similarly, unused credits are generally not refundable. The reason is that you gain immediate access to our digital content/services as soon as purchase is complete. However, if we terminate the service entirely or materially breach our obligations to you, or if a refund is required under consumer law, we will of course comply with legal requirements (see Section 5 on your cancellation rights and Section 9 on liability for more details). In short, please purchase subscriptions and credits carefully, as change-of-mind refunds are not offered once the service has begun (unless mandated by law).

Changes to Services or Pricing: We may occasionally update the Services, introduce new features, or change our subscription offerings. We may also adjust pricing for future subscription terms. If we increase the price of your subscription or make a material change, we will give you notice (for example, via email or on our site) at least 30 days in advance and the change will only apply from your next renewal. If you do not agree to a price increase or change, you can cancel the renewal before it takes effect. We will not retroactively change pricing for a period you already paid for.

Promotions and Trials: PagePeek may offer free trials or promotional discounts for new users. Such offers are subject to these Terms as well. We reserve the right to modify or terminate any trial or promotion at our discretion, but we will honor the terms of any offer you have accepted for the duration of the offer.

4. Consumer Cancellation Rights (14-Day Cooling-Off)

This section applies if you are using PagePeek as a consumer (an individual for personal use, not for business purposes). Under UK law, specifically the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers usually have the right to cancel a distance service contract (like an online subscription) within 14 days of purchase and get a full refund. This 14-day "cooling-off" period is meant to allow you to change your mind. However, there is an important exception for digital content and services that you start using immediately:

• Waiver of 14-Day Cancellation Right: If you sign up to PagePeek and request immediate access to our digital services (which is the case when you purchase and begin using your subscription or credits right away), you will be asked to confirm your consent to start the service immediately and acknowledge that you lose the right to cancel after the service has begun. By using PagePeek's services right after purchase, you are agreeing to this and waiving the 14-day cooling-off period. In other words, once you have access to and start using the PagePeek service, you cannot later cancel within 14 days just because you changed your mind, because the service has already been delivered (or is in progress) with your agreement. The law allows this when you give explicit consent and acknowledgment, which we obtain during sign-up.
• If You Do Not Want to Waive: If you prefer to retain your 14-day cancellation right, you should refrain from using the service immediately upon purchase. In such a case, please contact us before using any credits or tools, and we can arrange to delay activation of your subscription until the 14-day period ends. However, since PagePeek is designed as an on-demand service, our default process is to give you instant access once you subscribe, which triggers the waiver of the cooling-off right.
• Effect of Cancellation in 14 Days (if not waived): In the unlikely event that you purchase a subscription but do not start using it and you submit a valid cancellation request within 14 days of purchase, we will confirm the cancellation and issue a refund of any payment received from you, in accordance with the Consumer Contracts Regulations. But again, if you have begun to use the service (e.g., by consuming credits or generating content), then no such refund will be due for the reasons explained above.
• Cancellation After 14 Days: After the initial 14-day period (or if it was waived), you can still cancel your subscription at any time as described in Section 3, but any payments already made are non-refundable except as required by law.
• Cancellation without using our service: However, you can refund the full amount if you have not used our service or consume any credits within 14 days after purchase.

No "Cooling-Off" for Business Users: If you are not a consumer (for example, if you are using PagePeek for business or on behalf of a company), the 14-day cooling-off rules generally do not apply in the first place, as they are a consumer protection. Business users are bound by the agreed subscription term once purchased, subject to our cancellation and termination provisions in these Terms.

5. User Content and Uploads

PagePeek allows you to input and upload your own content as part of using our Services. This could include text, data, documents, images, or other materials you provide to the platform (your "Input" or "User Content"). We take the handling of user content seriously. You retain ownership of any content you submit to PagePeek – we do not assume ownership of your original works, data, or uploads.

However, to enable us to provide the Service, you grant PagePeek a licence to use your content as described below:

• Your Responsibility for User Content: You are solely responsible for all content that you upload, submit, or otherwise provide while using PagePeek. This means you must ensure that your content does not violate any law, infringe any third-party rights, or breach these Terms. By providing any content, you represent and warrant that you have all necessary rights and permissions to do so. For example, if you upload text or data, you must either own it or have the appropriate license or consent to use it and to allow us to process it. You also promise that your content is not confidential or owned by someone else (unless you have permission) and using it on PagePeek will not violate anyone's privacy, intellectual property, or other rights.
• Licence to PagePeek: In order for us to operate the Service, you grant PagePeek a non-exclusive, worldwide, royalty-free licence to use, reproduce, host, store, modify, translate, create derivative works from, and distribute your content solely for the purposes of operating, improving, and providing our Services to you and other users. This licence lets us do things like process your queries, analyze your data with our AI tools, display results to you, back up your data, and refine our algorithms (we might analyze user queries in aggregate to improve our AI models, for instance). We will not use your uploaded content for any marketing purposes or share it with third parties for their own use without your permission. The licence is only as broad as necessary for service delivery and improvement. PagePeek does not claim any ownership in your content, and you can revoke our licence to some extent by deleting the content from our systems (see below).
• Content for Service Improvement: As noted, one reason we need a licence is to allow our AI systems to learn and improve. For example, we may review patterns in user queries or feed anonymized snippets into training processes to enhance our algorithms. This is a common practice to make AI services better. If you are uncomfortable with your content being used for these improvement purposes, please contact us – in some cases, you might have an option to opt-out of certain data use, though doing so might limit features of the Service. (Refer to our Privacy Policy for how we handle personal data in this context, and how to exercise any data rights like objection to processing.)
• Privacy and Personal Data in User Content: If your uploaded content contains personal data (e.g. information about identifiable individuals), our processing of that data is subject to data protection laws. You should only upload personal data if you have the right to do so. We will treat personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. In short, we will use appropriate technical and organizational measures to protect personal data and will not keep it longer than necessary for the purposes of providing and improving the services. Please see Section 10 (Privacy) for more details.
• Prohibited Content: You must not upload any content that is illegal, harmful, or violative of any person's rights (see Section 7 on acceptable use). We do not pre-screen user content, but if we become aware that content is in breach of these Terms or the law, we reserve the right to remove or disable access to that content.
• Retention and Deletion: You can delete content you have uploaded by removing it via your account or by contacting us (info@pagepeek.ai). If you terminate your account, we will delete or de-identify your personal data as described in our Privacy Policy. However, please note that (a) removal may not be instantaneous or comprehensive (for example, backups may retain data for a limited time, and content already used to train AI models may not be fully erasable), and (b) we may retain certain information if necessary to comply with legal obligations, resolve disputes, or enforce our agreements. Rest assured, your content remains yours, and our licence to use it ends when it is fully deleted from our operational systems (aside from transient copies or as permitted by law).

Feedback: If you choose to provide suggestions, ideas, or feedback to us about PagePeek ("Feedback"), you agree that we can use and implement that Feedback without restriction or compensation to you. Any Feedback you provide is entirely voluntary.

6. AI-Generated Content (Output) and Intellectual Property

One of the core features of PagePeek is that our AI tools generate content based on your inputs. For example, you might input a prompt or data, and our system produces a text answer, a report, a presentation, or analysis ("Output"). Here is what you need to know about ownership and use of AI-generated output:

• You Own the Output: As between you and PagePeek, you own the rights to the content the AI generates for you, to the extent such output is capable of being owned. We make no claim of intellectual property ownership over the AI-generated text, analysis, or images we produce from your input. This means you are free to use, edit, share, or publish the output content as you wish, for personal or commercial purposes, with no obligation to pay us royalties. We assign to you any rights we may have in the output by operation of these Terms.
• Nature of AI Output – Similarity and Uniqueness: Because of the way generative AI works, output content might not be entirely unique to you. The AI may produce similar or even identical results for another user who provided a similar input or question. You acknowledge that other users may independently get similar outputs from the Service. For example, if two users ask the same factual question, the AI might generate the same answer. This does not mean that your ownership of your specific output is in doubt; it simply means PagePeek cannot guarantee that no one else will ever have a substantially similar piece of content. We do not provide you any exclusivity to particular AI outputs, and our assignment of rights to you in your output does not affect other users' rights to their own outputs that may be similar.
• Relationship to Your Input: If the output we generate contains or is derived from content you provided as input (for instance, if you ask us to rewrite or analyze text that you uploaded), then you must ensure you had rights in that input. We return it to you in transformed form, but we aren't transferring any third-party rights. In short, we give you ownership of the output, but if you asked the AI to work with material you don't own or have rights to, that's on you. You would be responsible for any claims of infringement in such a scenario.
• Use of Output: You are free to use the AI-generated output in your projects, publications, business, etc. However, do not attribute the output to a human (or to any specific real person) in a manner that is misleading. If you publish AI-generated text, consider adding a note that it was AI-generated if the context calls for transparency. You also should not use the output to violate any laws or as described in the Acceptable Use section. If the output includes information about a person (e.g., biographical data), do not use it in a harmful way or for any decision-making that could significantly impact that person's rights or life (like credit scoring, hiring decisions, etc.), especially because AI outputs might contain errors.

Our Intellectual Property: All PagePeek software, algorithms, and content other than your own content and outputs are owned by PagePeek or our licensors. For example, our website design, the PagePeek logo, the AI models and code, and any datasets we provide are our intellectual property. We grant you a limited licence to use our Services and platform, but not any ownership of our underlying technology. You should not copy, distribute, modify, or create derivative works from our website or software except as allowed by law or with our permission. (See Acceptable Use below for more on restrictions.) You may, of course, print or download your own results and reports from the Service for your use.

Trademarks: "PagePeek" , "Idearena" and our logos and any branding on the site are our trademarks. You are not permitted to use our marks without our prior written consent, except as necessary for factual references (for example, "this content was generated using PagePeek").

7. Acceptable Use Policy

We want PagePeek to be useful and safe for all users. By using the Services, you agree to the following rules of acceptable use. You must not misuse our Services or use them in a way that causes harm to anyone or to PagePeek. In particular, you agree not to do any of the following:

• Illegal or Harmful Acts: Do not use PagePeek for any unlawful purposes or to promote illegal activities. This includes not using our AI to generate content that is intentionally defamatory, fraudulent, obscene (e.g. child sexual abuse material), threatening, harassing, or that encourages violence or wrongdoing. You may not use our Services to engage in phishing, spamming, hacking, or any other malicious activity.
• Infringement of Rights: Do not use the Services in a way that infringes, misappropriates, or violates anyone's rights. This means you must not upload or ask the AI to generate any content that violates copyright, trademark, or other intellectual property rights of others. For example, don't upload large excerpts of a book you didn't write, and don't ask the AI to output text or images that you intend to pass off as another's copyrighted work. Also, you must not violate privacy rights – avoid sharing personal data of others without consent, and do not seek out personal identifiable information through the AI that you have no right to obtain.
• No Harmful Content or Misuse: You agree not to input or upload any viruses, malware, or technical harmful material into PagePeek. Do not attempt to use our platform to distribute malware or to harm or gain unauthorized access to any systems. Also, do not use the Services to generate content that could be used for harmful purposes (for example, do not use our AI to generate instructions for wrongdoing, to create malware code, or to deceive others in a manner that could cause harm).
• No Offensive or Hateful Content: Refrain from using PagePeek to produce extremely offensive content, such as hate speech or content that targets individuals or groups based on race, religion, gender, sexual orientation, etc., with the intent to harass or incite violence or hatred.
• No Violation of Others' Terms: If you are uploading content that came from another source (for example, data or text from another website), make sure you are not violating that source's terms of service. You should not use PagePeek to process content that you have unlawfully obtained or that is subject to third-party confidentiality obligations.
• System Integrity: Do not attempt to probe, scan, or test the vulnerability of our systems or networks. Do not circumvent or attempt to bypass any usage limits or security measures that we have put in place. For example, if your plan has a certain credit limit or rate limit, do not try to create multiple accounts or use automated means to exceed those limits. Similarly, do not reverse engineer, decompile, or otherwise attempt to extract the source code or underlying models of our AI system (except where such activity is expressly permitted by law despite this limitation).
• No Resale or Unauthorized Commercial Use: You are not allowed to resell our Service or output, or use the Service for the purpose of providing competing services. For instance, you shouldn't use PagePeek to run a service bureau or to directly compete with PagePeek. Also, you may not represent output from the AI as solely human-generated if you publish it – be transparent in that case because passing off AI content as human in certain contexts (academic, journalistic, etc.) might be misleading.
• Respect Others on the Platform: If at any point we introduce community features (like forums, shared content, etc.), you must be respectful and civil. Do not harass other users, and do not attempt to steal or misuse another user's content or information.

Your Content Standards: Any content you input or that the AI outputs for you that you decide to share (e.g., by publishing it or making it public) is your responsibility. We do not routinely monitor what you do with the output, but if it comes to our attention that you are using PagePeek-generated content in a manner that violates these Terms or applicable law (for example, posting AI content that is blatantly unlawful), we may intervene as appropriate (such as by disabling your account). Always review the output before you use it, especially publicly, to ensure it doesn't inadvertently contain something that violates these rules or could cause harm.

Monitoring and Enforcement: While we do not read your content as a rule, we reserve the right to monitor usage and investigate any suspected breach of this Acceptable Use Policy. If we detect behavior that we believe violates the above rules, we may take action. Actions may include a warning, content removal, temporary suspension of your account, or in serious or repeated cases, termination of your account. We may also cooperate with law enforcement if your misuse is illegal.

Reporting Issues: If you encounter any content on PagePeek that you believe violates these Terms or is otherwise troubling, please report it to us through our contact channels. We will investigate and take appropriate action.

8. AI Outputs – Accuracy and Limitations Disclaimer

PagePeek leverages advanced artificial intelligence to generate content, answers, and analyses. While we strive to make our AI as accurate and helpful as possible, it's important to understand that AI outputs have inherent limitations. We want to be transparent about this and set the right expectations:

• No Guarantee of Accuracy or Suitability: The content generated by the AI may not always be correct, accurate, or up-to-date. The AI works by analyzing patterns in data and does not have perfect knowledge or judgment. You should not rely on AI output as your sole source of factual information or advice. For example, if the AI provides a summary of a topic or an analysis, it might contain errors or omissions. Always use common sense and, where appropriate, verify critical information from reliable sources.
• Not Professional Advice: Unless explicitly advertised, PagePeek is not a professional advisory service (legal, medical, financial, etc.). Any content the AI generates is for informational or creative purposes and is not a substitute for professional advice. For instance, if you use PagePeek to draft a contract or get medical information, you must have a qualified lawyer review the contract or a doctor assess the medical info. Do not make decisions with significant consequences (health, legal, financial or otherwise) based solely on AI output without consulting a qualified professional. The output may be incomplete or inappropriate for your specific situation – it is a general language/model output, not personalized expert counsel.
• User's Responsibility to Review: You are responsible for reviewing and evaluating the output for accuracy, completeness, and appropriateness before using it. If you plan to publish or act on the AI's output, you should fact-check the key points. For important uses (like presentations to clients, or incorporation into your product), test and edit the AI's content as needed. Treat the AI as an assistant that might make mistakes. PagePeek will not automatically correct or flag all errors in the output.
• Potential for Bias or Offensive Material: While we have filters to prevent harmful content, the AI might inadvertently produce biased, inappropriate, or offensive content (due to biases in training data or the way a prompt is phrased). If you see output that looks biased or offensive, please disregard it and feel free to report it to us. Do not deliberately trick the AI into producing disallowed content (per the Acceptable Use rules). We are continually improving the AI to handle sensitive topics responsibly, but it's not perfect.
• Output Doesn't Reflect Endorsement: Any opinions, statements, or suggestions generated by the AI are not endorsements by PagePeek. The AI may mention third-party products, individuals, or entities; that does not mean we or they are affiliated or that we verify those references. Use your judgment and do not attribute AI statements as factual assertions by PagePeek.
• Probabilistic Nature: You understand that AI generation is often probabilistic. Ask the same question twice, you might get slightly different answers. That's normal. If consistency is needed, you may have to fine-tune your prompt or manually reconcile outputs.

In summary, we provide the AI service "as is" when it comes to informational accuracy. We cannot guarantee it will meet any particular standards of correctness or suitability, and we disclaim liability for errors or omissions in the content it generates to the fullest extent permitted by law (see Section 9 on Liability). Always use your own knowledge and double-check important results.

By using PagePeek, you acknowledge these limitations and agree that any reliance on the AI output is at your own risk. We encourage you to use PagePeek as a productivity and creativity tool, but not as an infallible oracle. When in doubt, get a second opinion or do further research.

9. Limitation of Liability and Statutory Rights

9.1 Our Liability to Consumers

If you are a consumer (using PagePeek for personal use outside of business), you have certain rights under law regarding the quality and provision of services and digital content. We respect those rights fully. We summarize them here and explain how they apply:

• Statutory Rights (Consumer Rights Act 2015): Under the Consumer Rights Act 2015 and related laws, digital content provided to you for a price must be as described, of satisfactory quality, and fit for its particular purpose. Services must be provided with reasonable care and skill. If we fail to meet these standards, you are entitled to certain remedies, such as repair or replacement of faulty digital content, or a price reduction/refund if the issue can't be resolved. Nothing in these Terms will exclude or limit PagePeek's liability for breaching these legal obligations. For example, if the service fails to correspond with what we promised, or the digital content is defective, you have a right to a remedy.
• Damage to Device or Data: We will also not exclude liability if our digital content (for instance, a file or output we provide) damages your device or other digital content you own, and this is caused by our lack of reasonable care. In fact, the law specifically says you may be entitled to have your device repaired or to compensation in such cases. We design our software to be safe and free from viruses, but in the unlikely event that something PagePeek provides corrupts your device or data because we did not exercise due care, we will honor our legal responsibilities to fix or pay for the damage. (This would not apply if the damage results from your improper use of the service or incompatible device, etc., but only if we are at fault.)
• Personal Injury or Death: Obviously, we do not (and legally cannot) exclude or limit liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation. Those liabilities, though extremely unlikely to arise from an AI software service, are never limited.
• No Affect on Statutory Rights: We reiterate that nothing in these Terms affects your statutory rights. In the event of a conflict between these Terms and your rights under UK consumer law, your consumer rights will prevail. For instance, even though we state "no refunds" as a general policy, if the law requires a refund in a given scenario, we will provide it. Any disclaimers or limitations we make are subject to and limited by applicable law. If a court decides that a particular part of these Terms is unfair or unenforceable as to you as a consumer, that part will not apply, but the rest of the Terms will remain in force.
• Foreseeable Losses Only: If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaching this contract or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen (for example, if you discussed it with us). Additionally, we only supply the Services for domestic and private use to consumers. If you use the Services for any commercial or business purpose (in breach of these consumer terms), we will have no liability to you for any business-related losses such as loss of profit, loss of business, business interruption, or loss of business opportunity.

9.2 Our Liability to Business Users

If you are using PagePeek in the course of a business, trade, or profession (i.e., not as a consumer), the following limitations apply to you (to the extent permitted by law):

• No Implied Warranties: We provide the Service on an "as is" basis and, to the maximum extent allowed by law, we exclude all implied warranties, terms, or conditions. This means we do not guarantee any particular outcomes or that the Service is fit for your specific purpose, or that it is non-infringing, etc., except as expressly provided in these Terms. (In legal terms, we exclude any warranties of merchantability, satisfactory quality, fitness for a particular purpose, and any others implied by statute or common law, to the extent such exclusion is lawful.) You are responsible for determining whether the Service meets your needs.
• Types of Loss Excluded: PagePeek and its officers, employees, and affiliates will not be liable to you for any indirect, consequential, special, or punitive losses, or for any loss of profit, revenue, business, anticipated savings, goodwill, or data, whether caused by our negligence, breach of contract, or otherwise, even if foreseeable and even if we have been advised of the possibility of such damages. The Service is not designed to be a mission-critical or failure-intolerant system, and you should not rely on it as such.
• Cap on Liability: To the extent permitted by law, in any case where we are found liable to a business user, our total cumulative liability shall be limited to the amount you paid to PagePeek for the Service in the 12 months preceding the event giving rise to the liability (or, if the claim arose during a free trial, £0). This cap applies whether the claim is in contract, tort (negligence, etc.), or otherwise. We both agree this amount is reasonable given the nature of the service and its pricing. (If you paid nothing, our liability shall be zero to the fullest extent allowed.)
• Exceptions: Just as with consumers, we do not limit liability for death or personal injury caused by our negligence, or for fraud, or any other liability that cannot be excluded by law, even in a business context.
• Indemnity: (Applicable to business users only) To the extent allowed by law, if you are using PagePeek for business, you agree to indemnify and hold PagePeek and its affiliates harmless from any third-party claims, losses, or damages (including legal fees) arising out of or related to your use of the Services, your breach of these Terms, or your infringement of any third-party rights via PagePeek. This means if someone else sues us because of something you did or input into PagePeek, you'll cover our costs and damages.

9.3 General Liability Provisions

• Force Majeure: We are not liable for any delays or failure in performance of the Service caused by events outside our reasonable control, such as internet outages, natural disasters, wars, epidemics, legal restrictions, or governmental action. We will try to mitigate the effects and resume service as soon as possible, but we are not responsible for such interruptions beyond offering an equitable solution (like an extension of your subscription for downtime) when appropriate.
• Downtime and Errors: You acknowledge that no service can be 100% perfect. PagePeek may be occasionally unavailable for maintenance or may experience errors. While we strive for high availability, we won't be liable for minor outages or bugs. We will, however, attempt to correct reported errors in a reasonable timeframe.
• No Special Damages: Neither party will be liable to the other for any special, indirect, or consequential loss or damage. You and we are only responsible for direct losses that flow naturally from any breach of these Terms, subject to the limitations above.
• Reliance on Information: Any information or content (including AI output) obtained through our Service is used at your own discretion and risk. You agree that we will not be responsible for any outcome that stems from your use of information obtained through PagePeek.

Summary: We're committed to fairness – we will fulfill our duties and take responsibility when we fail to meet our obligations. We just ask that you understand our Service's limitations and agree that we aren't liable for things outside our control or for certain kinds of heavy losses, especially if you're a business user. And importantly, your basic consumer rights are fully preserved (we can't and won't override them).

If you ever believe you have a claim against us, we encourage you to contact us (info@pagepeek.ai) to discuss it. Often issues can be resolved amicably or through a refund or fix, without legal action. We aim to be fair and reasonable in all dealings with our users.

10. Privacy and Data Protection

Your privacy is very important to us. In using PagePeek, you are entrusting us with data (which may include personal data), and we take that responsibility seriously. Our Privacy Policy explains what data we collect, how we use it, and your rights regarding your data. We strongly encourage you to read the Privacy Policy, as it is incorporated into these Terms by reference (though it is not a contractual document, it's a statement of how we handle information).

Compliance with UK Data Protection Law: PagePeek complies with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, in handling personal data. This means, for example, that we process personal data lawfully, fairly, and transparently. We use personal data only for the purposes for which it was collected (such as providing the Services, improving our AI models, communicating with you, etc.), and we limit it to what is necessary for those purposes. We also implement appropriate security measures to protect your data.

Personal Data You Provide: When you create an account, we collect information like your name, email, payment information, etc. This is used to manage your account and billing. When you upload content, that content might include personal data (like names in a document or any info about identifiable individuals). You are the controller of any personal data in the content you upload; we are a processor handling it to provide the service to you. You must ensure you have a lawful basis to include any personal data in content you use with PagePeek (for example, if it's your own data, that's fine; if it's someone else's, you might need their consent or another basis). We will process that data strictly to deliver the AI services (which may include transferring it through our AI model to generate results). We will not use personal data from your inputs for marketing or share it with third parties except as needed to provide and improve the service (and as detailed in the Privacy Policy).

Data Security: We utilize industry-standard security practices to protect your data. However, no system is perfectly secure. By using PagePeek, you acknowledge that there is some risk of data breach or unauthorized access inherent in any internet service. In the unlikely event of a data breach that affects your personal data, we will follow applicable law in notifying users and authorities.

Data Retention: We retain your personal data only as long as necessary. Subscription accounts information is kept while your account is active and for a period after for legal/accounting purposes (e.g., transaction records). Content you upload may be retained in backups for a short time after you delete it, but we will endeavor to remove personal data when you delete content or your account, as described in the Privacy Policy.

International Transfers: Our servers are currently located in UK and AWS if using cloud that might be global. If we transfer data outside of the UK (or your region) we will ensure adequate protection as required by law (such as standard contractual clauses, etc.). We will inform you in the Privacy Policy of where data might be processed.

Cookies and Tracking: Our website uses cookies or similar technologies to provide and improve the service (for example, to keep you logged in, or to understand how you're using the site so we can make it better). Details are in our Privacy Policy and any Cookie Notice.

Your Rights: Under privacy laws, you have rights such as the right to access your data, correct it, delete it, or object to certain processing. PagePeek's Privacy Policy and our support channels allow you to exercise these rights. For example, you can request a copy of the personal information we hold about you via our contact email, or ask us to delete your account data (which we will do unless we have to keep it for legal reasons). If you have any privacy-related questions or requests, you can reach out to our Data Protection Officer (if we have one designated) or our support team via the contact info provided in the Privacy Policy.

Third-Party Services: Sometimes we might integrate third-party services (for example, an AI model API, or cloud storage, or payment processors). Where we do so, we will ensure those parties are bound to handle data with appropriate protection. Our Privacy Policy lists the types of third parties we use. We are not responsible for third-party sites that you may navigate to from our site; those have their own privacy policies.

By using our Services, you also agree to the terms of our Privacy Policy. If you do not agree with how we handle your data, please do not use PagePeek. We may update the Privacy Policy from time to time as needed to remain compliant or improve transparency (we will notify users of major changes).

11. Termination and Suspension

User Termination: You are free to stop using PagePeek at any time. You may delete your account through the account settings, or by contacting us. Terminating your account will stop your ability to log in and use the Services. Keep in mind that no refunds will be provided for any remaining subscription period or unused credits upon your termination (unless required by law or explicitly stated otherwise), as per our no-refund policy in Section 3. We recommend cancelling at the end of a billing cycle if you don't want to continue, to make full use of your paid period.

Upon termination by you, we will delete or disable your account and handle your data as described in Section 10 (basically, personal data will be erased or anonymized in line with legal obligations and our internal data retention policy). Any licenses you granted to us for your content will end, except to the extent we have retained backups or aggregated data as explained.

Our Right to Suspend or Terminate: We reserve the right to suspend or terminate your access to PagePeek (or specific features of it) under certain circumstances: for example, if we have reason to believe you have violated these Terms (particularly the Acceptable Use Policy in Section 7), if continued access might cause harm or legal liability to other users or to us, or if we are required by law enforcement or court order to do so. We will attempt to give you notice and an opportunity to appeal or discuss the issue, unless the matter is urgent or clear-cut. If your account is suspended, you will not be able to use the Services during the suspension, but these Terms will continue to apply. If your account is terminated for breach of Terms, you might not be entitled to any refund for unused period (as this is considered a contract-ending breach on your side). Serious violations (e.g., illegal activity) can result in immediate termination without notice.

We also may terminate accounts that have been long inactive (for example, free accounts with no login for over a year). For paid subscriptions, we wouldn't terminate for inactivity as long as payments are up to date.

After Termination: Any provisions of these Terms which by their nature should survive termination (such as limitations of liability, governing law, etc.) will remain in effect. If your account is terminated, you must stop using the Service and refrain from attempting to circumvent the termination (e.g., by creating a new account without permission).

Discontinuation of Service: If PagePeek as a whole or in major part is discontinued by us (for example, if we decide to shut down the platform entirely), we will provide as much prior notice to active users as is reasonably possible. If you have a paid subscription at that time, we will either continue to provide the service until the end of your paid term or issue a pro-rata refund for any unused portion. We do not foresee this happening, but we include this to cover unexpected situations.

12. Governing Law and Dispute Resolution

These Terms, and any dispute or claim (contractual or non-contractual) arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. We choose English law because PagePeek is based in the UK and it provides consistency in how these Terms are interpreted.

Jurisdiction: We and you agree that disputes or claims shall be subject to the jurisdiction of the courts of England and Wales.

No Mandatory Arbitration or Class Actions: Unlike some services, we do not mandate arbitration or any alternative dispute resolution for disputes. You and PagePeek both retain the right to resolve disputes through the court system. We also agree that, to the fullest extent permitted by law, any dispute resolution will be conducted on an individual basis and not as part of a class, collective, or representative action. (This simply means you can't combine your claim with others in a single proceeding without mutual consent, except if a court would override this for legal reasons.)

Attempt Amicable Resolution First: We kindly ask that you contact us first and attempt to resolve any concern or dispute informally before going to court. We have a support team and possibly a complaint handling process. Many issues can be sorted out quickly by reaching out to support. You can email us at info@pagepeek.ai or use our contact form to raise any issues. We will make a good faith effort to address your concerns. This is not a requirement, just a request to possibly save both sides time and cost.

Time Limits: Please note that legal claims have time limits (limitation periods). These Terms do not change those, but be aware that if you delay too long, you might lose the right to bring some claims. Under English law, for example, simple contract claims generally have a 6-year limitation period.

13. Other Important Terms

Entire Agreement: These Terms (along with our Privacy Policy and any other documents referenced herein) constitute the entire agreement between you and PagePeek regarding the Services, and supersede any prior agreements or understandings, whether written or oral, relating to the same subject matter.

Updates to Terms: We may need to update or modify these Terms occasionally (for example, if our services change or laws change). If we make a material change, we will notify you (via the website, or email, or in-service notification) in advance where possible. The updated Terms will indicate the "Last Updated" date. Your continued use of the Services after the new Terms become effective constitutes acceptance of the changes. If you do not agree to the revised Terms, you should stop using the Service and, if applicable, cancel your subscription. We will remind consumers that they can terminate at no penalty if they don't agree to a materially changed term. Minor changes (like clarifications or typo fixes) may not be notified, so please review these Terms periodically. We won't change Terms retroactively for past use – changes will only apply going forward.

Transfer of Contract: We may transfer our rights and obligations under these Terms to another organization (for example, if PagePeek is acquired or merges with another company) – we will inform you if that happens and ensure that the transfer does not affect your rights under the contract. If you are a consumer and the transfer significantly disadvantages you, you may have the right to cancel. You may not transfer or assign your PagePeek account or this agreement to anyone else without our prior written consent, except that you can always terminate and the new person can sign up separately.

Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable by a court or regulator, that provision shall be deemed removed (or modified to the minimum extent necessary) without affecting the validity and enforceability of the remaining provisions. The remaining sections will continue in full force. For example, if a court finds the liability cap for businesses unlawful, that part would be struck, but the rest of the Terms would stand.

No Waiver: If we do not insist immediately that you do something you are required to do under these Terms, or if we delay in taking action against you for a breach of these Terms, that will not mean that we have waived our rights or that you do not have to comply. For instance, if you miss a payment and we do not chase you right away, we still have the right to enforce that payment later (within legal limits). Any waiver of rights would have to be explicit and in writing from us.

Third-Party Rights: These Terms are between you and PagePeek. Except as expressly stated otherwise, no other person has rights to enforce any of these Terms. In legal terms, we don't confer any benefit or right on third parties under the Contracts (Rights of Third Parties) Act 1999, except that our affiliates and licensors may enforce the intellectual property and liability provisions directly to the extent they are applicable to them. But overall, it's primarily just you and us. You also cannot transfer your obligations to someone else as noted earlier.

Contact Information: PagePeek Ltd is the provider of the Services. PagePeek Ltd is a company registered in England and Wales under company number [16073600], with its registered office at [Tea & Co. 3rd Floor News Building, 3 London Bridge Street, London, England, SE1 9SG]. You can contact us by email at [support@pagepeek.ai]. We will communicate with you in English, and typically via email or through the Service interface. Please keep your account email up to date and safe, as we will treat actions via your account or email as authorized by you.

Complaints: If you have a complaint about the service, you can contact us and we will try to resolve it (info@pagepeek.ai). If we cannot resolve and you are a consumer, you might be able to use certain dispute resolution services. (For UK consumers, there isn't a mandatory ADR entity we're signed up with, but we are open to suggestions if a mediation service could help.)

Acknowledgment: By using PagePeek, you acknowledge that you have read and understood these Terms, and agree to be bound by them. If there is anything you do not understand, please contact us for clarification before using the Service.

Thank you for reading our Terms of Service. We value your trust and aim to provide a service that meets or exceeds your expectations, while also protecting both of us legally. Enjoy using PagePeek to boost your productivity and creativity!