Help Center

FAQs, usage guides and customer support to help you use our product smoothly

Scoring System

How do I upload papers for evaluation?

You can click the 'Upload Paper' button on the homepage or user center, select your document format and submit. We'll return an intelligent evaluation report within seconds.

What languages do the reports support?

We currently support paper evaluation in English and Chinese, with more languages coming soon.

What are the requirements for paper uploads?

We support PDF and Word (.docx) formats with a maximum upload size of 20MB.

How accurate is the scoring?

Our system combines AI language models with academic standards for evaluation, providing highly referential scores. We continuously optimize our algorithms for better results.

Account

How do I earn credits?

You can receive bonus credits by subscribing to our plans, or purchase them separately on the credits page.

How do I contact support when I have issues?

You can reach us through the online customer service in the bottom right corner of the page, or by sending an email to support@paperai.com.

Subscription & Billing

Do you support shared subscriptions?

We currently don't support shared subscriptions, but we're developing institutional plans - stay tuned!

Can I get a refund after subscribing?

If you haven't used any credits within 7 days of purchase.

How do I view and manage my subscription?

You can check your current subscription status, renewal date, and history in 'User Center > Subscription Management'.