Privacy Policy - PagePeek

Last updated: 2025-09-18

This Privacy Policy applies to your use of the PagePeek website (the "Website") operated by PagePeek ("we", "us" or "our"). We take your privacy very seriously. This Policy explains how we collect, use, share, and safeguard your personal data when you use our Website. Please read it carefully.

PagePeek takes the privacy of your information very seriously. PagePeek is registered with the Information Commissioner’s Office (ICO) in the United Kingdom under registration number 6419043.

By using the Website, you agree to the terms of this Privacy Policy.

Definitions

In this Privacy Policy, the following terms have the meanings set out below:

Data：Any information that you provide to PagePeek via the Website, or that we collect about you. (This includes personal data as defined under Data Protection Laws.)
Data Protection Laws：Laws and regulations about personal data and privacy that apply to us, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection or privacy laws.
User (or "you")： Any person using the Website who is not employed by PagePeek and acting in the course of their employment, and not engaged as a contractor/consultant providing services to PagePeek.
Website： The website located at pagepeek.ai and any sub-domains of that site, unless expressly excluded by their own terms and conditions.
GDPR：The General Data Protection Regulation. In this Policy, "GDPR" refers to the UK GDPR as it applies in the United Kingdom (and where relevant, the corresponding EU GDPR if you are in the EEA).

Scope of this Privacy Policy

This Privacy Policy applies only to the actions of PagePeek and Users with respect to this Website. It describes how we handle personal data on this Website and does not cover other websites that may be linked from our site. If you follow links to other websites (for example, to social media platforms), please note that those sites have their own privacy policies and we do not accept any responsibility or liability for their policies.

As we are registered in the UK,for purposes of the applicable Data Protection Laws, PagePeek is the "data controller" of your personal data. This means we determine the purposes and manner in which any of your personal data is processed.

Data We Collect

We follow the principle of data minimization – we only collect data that is necessary to provide and improve our services. The types of data we may collect include:

Account Information: When you create an account, we collect information such as your email address and a display name. If you choose to sign in via Google, we receive an OAuth token to authenticate you (we do not receive or store your Google password).
Authentication Data: This includes session IDs and authentication tokens to keep you logged in securely.
Payment Information: If you subscribe to a paid plan, we collect data about your subscription and payment status (e.g. plan type, billing email, country). Payments are processed by Stripe. PagePeek does not store your full card number or payment credentials – those are handled securely by Stripe.
Technical & Log Data: When you use the Website, we automatically collect technical information such as your IP address, device and browser type, operating system, and timestamps of your visits. We also maintain server logs (error logs, access logs, and system logs) for security, fraud prevention, and troubleshooting purposes.
Product Usage Analytics: With your consent where required, we collect analytics data about how you use our Website. This may include pages viewed, clicks, features used, session duration, and device information. For example, we may use Google Analytics to help us understand overall usage patterns. (Analytics cookies or similar tracking are only activated if you have agreed, as described in the Cookies section below.)
Customer Support Communications (optional): If you contact us for support or send us feedback, we will collect the information you provide in those communications (such as your email inquiries or attachments you send). This is voluntary and only used to assist you.
Content You Submit to AI Features: If our service offers AI-powered features (for example, generating text or other outputs from prompts you provide), we will process the content you submit (your prompts or input data and the resulting outputs) to provide you with the requested feature. We do not use the personal content you submit to train any third-party general AI models or our own models – see the section "No Model Training on Your Personal Content" for more details.

Note: We do not intentionally collect any special-category or sensitive personal data about you (such as information about your health, biometric identifiers, religious beliefs, etc.), unless it is strictly necessary for a specific feature and you have explicitly consented. We do not ask for or want any sensitive data in the ordinary course of using this Website.

How We Collect Data

We collect personal data in two main ways:

Directly from you: You may provide data to us, for example when you create an account, update your profile, fill in forms on the Website, communicate with us (such as contacting support or providing feedback), or when you voluntarily submit information as part of using our services.
Automatically from your use of the Website: When you access and navigate our Website, certain data gets collected automatically via cookies, log files, and similar technologies. For instance, we automatically log technical information (as described in Technical & Log Data above). If you have consented to analytics cookies, we also collect usage analytics as you interact with our site (see Cookies and Similar Technologies below). This automatic collection helps us run, secure, and improve our service.

How We Use Your Data

We will use your personal data only as necessary to operate our business, provide our services to you, and meet our legal obligations. Specifically, we may use your data for the following purposes:

To provide our service: This includes using your data to create and manage your account, authenticate you when you log in, and deliver the features and services you request. For example, we use your Account Information to recognize you and your Authentication Data to keep you logged in during your session.
To provide customer support: We will use information like your contact details and any support communications to help resolve your inquiries, technical issues, or disputes.
To improve our products and services: We analyze usage data and feedback to understand how our Website is used and to make improvements. This might involve looking at aggregated usage patterns to troubleshoot problems, optimize user experience, and develop new features.
To maintain security and prevent fraud: Technical data (like IP address and logs) are used to protect our Website, troubleshoot access issues, monitor for suspicious or malicious activity, enforce our terms of service, and prevent fraud or abuse.
For internal record-keeping and administrative purposes: We keep records of transactions, support requests, and other interactions with users as needed for administration, accounting, and auditing.
To send you marketing communications: With your consent (or under the "soft opt-in" basis allowed by law, as described in the Marketing Communications section below), we may use your email address to send you promotional emails about new features, offers, or products that we think may interest you. You can opt out of these messages at any time.
To ask for feedback or conduct user research: We might contact you (by email or through the Website) to ask about your experience or to request your input through surveys, with the goal of improving our service. Participation is optional.
To comply with legal obligations: In certain cases we need to process and retain your data to fulfill legal requirements. For example, we keep transaction records for tax and accounting purposes, and we may process personal data to respond to lawful requests by public authorities or law enforcement (where we are legally required to do so).

We will not use your personal data for purposes that are incompatible with the ones listed above. If we need to use your data for a new purpose, we will update this Privacy Policy and, if required, notify you or seek your consent.

Legal Bases for Processing

We only process your personal data when we have a valid legal basis under the UK GDPR. Depending on the specific context, one or more of the following bases may apply:

Performance of a Contract (GDPR Article 6(1)(b)): We process data that is necessary to provide you with our services and fulfill our contractual obligations to you. This includes creating and managing your user account, providing the features you use, processing payments and subscriptions, and delivering customer support at your request.
Legitimate Interests (GDPR Article 6(1)(f)): We may process data as necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests. Our legitimate interests include: keeping our service secure and preventing fraud; monitoring and maintaining the performance of the Website; improving and developing new products/features; and communicating with users to provide updates or ask for feedback. When relying on legitimate interests, we carefully consider and balance any potential impact on you (both positive and negative) and your rights. We conduct Legitimate Interest Assessments to ensure that your fundamental rights do not override our interests.
Consent (GDPR Article 6(1)(a)): In certain cases, we rely on your consent to process your data. For example, we will ask for your consent before using non-essential analytics cookies or similar technologies on your device, and we obtain consent where required before sending you marketing emails (if you are not an existing customer). If we ever process any special-category (sensitive) data, we will do so only with your explicit consent (unless legally permitted otherwise). You have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.
Legal Obligation (GDPR Article 6(1)(c)): We process and retain certain data when we are legally required to do so. This includes complying with financial and tax laws (e.g. retaining invoice records for HMRC), and responding to lawful requests or orders from courts, regulators, or law enforcement authorities.

Marketing Communications

We would like to send you news, updates, and offers about our products or services from time to time. We handle marketing communications as follows:

Consent for marketing: We will only send you promotional emails or newsletters if you have given us consent to do so (for example, by subscribing to our mailing list or ticking a box indicating you want to receive such emails). You have full control and can unsubscribe at any time.
Soft opt-in (existing customers in the UK): If you are an existing customer of PagePeek (or you have recently inquired about our services), we may send you marketing emails about products or services similar to those you previously used or inquired about, without explicit consent, under the UK's "soft opt-in" rule. This is permitted by law provided that: (a) we obtained your email in the context of a sale or negotiations for a sale of our service, (b) the marketing is for our similar products/services, and (c) you have not opted out. We will always give you a clear opportunity to opt out of further emails in every message we send.
Your right to opt out: You can ask us to stop sending marketing messages at any time. The easiest way is to click the "unsubscribe" link in any marketing email. You can also contact us at any time to be removed from our mailing lists. Once you opt out, we will promptly cease sending you marketing communications. (Note: Even if you opt out of marketing, we may still send you essential service or account-related communications, as these are not promotional.)

Who We Share Your Data With

We do not sell your personal data to anyone. However, we do sometimes need to share your information with trusted third parties in order to run our service (for example, to process payments or host our data) or when required by law. Any third party that processes data on our behalf must comply with strict data protection obligations and security standards. Here are the types of recipients we may share data with, and why:

Infrastructure and Hosting Providers: We use cloud infrastructure services (for example, Amazon Web Services (AWS)) to host our Website and databases, and to back up data. These providers store and process data on secure servers on our behalf.
Authentication / Identity Providers: If you choose a social or single sign-on option, we work with identity providers like Google OAuth to authenticate users. This lets you log in using your Google account. (Google only shares basic account info needed for login authentication.)
Payment Processors: We use third-party payment processors such as Stripe to handle subscription payments and billing. These processors will receive your payment details (e.g. credit card number) to process transactions. PagePeek itself never sees or stores your full credit card information. Payment processors may also use data for fraud screening and to comply with legal obligations (e.g. anti-money laundering rules).
Email and Communication Tools: We may use email service providers or marketing platforms (for example, MailerLite or similar services) to send you emails such as account confirmations, password resets, notifications, or newsletters (if you subscribed). These providers act on our behalf to distribute emails to you.
Analytics Services: If you have given consent, we use analytics tools like Google Analytics to collect anonymised statistics on Website usage. These services process data such as page views, clicks and general device information to provide insights on how users use our Website. We configure these tools in compliance with privacy laws (for instance, IP anonymization in Google Analytics). You can disable analytics at any time by withdrawing your consent (see Cookies and Similar Technologies).
AI Service Providers: If our features rely on third-party artificial intelligence APIs or services to process your requests (for example, an AI text generation service), we may send your input data to those providers only as needed to get the result you requested. We do not allow our service providers to use your personal content for training their own general AI models without your explicit opt-in consent. Data sent to an AI API is only used to provide you with the output and not for any other purpose.
Our Affiliates and Subsidiaries: PagePeek is a growing company, and we may share data with other companies in our corporate group (if we have parent, subsidiary, or affiliated entities) insofar as necessary to support the provision of services to you. For example, if PagePeek has an affiliated company that provides customer support or development, your data might be accessed by that affiliate, but always under the same privacy safeguards described in this Policy.
Employees and Contractors: Your personal data may be accessed by our authorized employees or independent contractors, but only on a need-to-know basis to perform their duties (for example, a support agent who needs to assist you, or a developer troubleshooting a technical issue). All such personnel are subject to strict confidentiality obligations and are trained in data protection.
Professional Advisers: We may share relevant data with our auditors, insurers, legal counsel, or other professional advisers if necessary for obtaining their services (for instance, getting legal advice in a matter concerning your data privacy, or during an audit of our data security practices). These parties are also bound to confidentiality.
Regulators and Legal Authorities: If we are under a legal obligation to disclose your information, we will comply. This might include situations such as receiving a court order, subpoena, or a request from regulatory or law enforcement agencies. We will only share the data that we are required to disclose by law, after verifying the legitimacy of the request.

We do NOT sell your personal data, and we do not share your personal information with third parties for their own independent marketing or advertising purposes.

Whenever we share your data with service providers or partners, we ensure there is a proper agreement in place to protect your information. These agreements require the third party to only use your data to provide services to us (not for their own purposes) and to safeguard your data in line with applicable privacy laws.

Keeping Your Data Secure

We are committed to keeping your personal data secure. We employ a range of technical and organizational measures to prevent unauthorized access, loss, or disclosure of your information. These measures include, among others:

Encryption in transit: Our Website is secured via HTTPS, which means data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). This helps prevent eavesdropping on the network.
Encryption at rest: We store personal data using strong encryption (for example, AES-256 encryption) when it is stored in databases or backups. This means that if our storage media were accessed without authorization, the data would be unreadable.
Access controls: We enforce role-based access control (RBAC) and the principle of least privilege. This means staff members can only access the specific data necessary for their role, and only on a need-to-know basis. Administrative access to systems that contain personal data is tightly restricted.
Authentication safeguards: All sensitive systems and administrative accounts are protected with multi-factor authentication (MFA) wherever possible. This adds an extra layer of security to prevent unauthorized logins.
Activity logging and monitoring: We maintain detailed audit logs of access to personal data and critical systems. Administrative actions and data access events are logged and monitored, so we can detect and investigate any irregular activity.
Regular backups: We perform encrypted backups of our databases to ensure data can be restored in case of a system failure or incident. Backup data is stored securely and is protected with the same level of security as our production systems.
Vulnerability management: We keep our software and infrastructure updated, conduct periodic security assessments, and address identified vulnerabilities promptly. We also employ firewalls and other security technologies to protect our network.
Breach notification procedures: In the unlikely event of a data breach that affects your personal data, we have a process to quickly contain the incident and mitigate harm. Where required by law, we will notify the relevant supervisory authority (such as the ICO in the UK) within 72 hours of becoming aware of a serious breach. If a data breach poses a high risk to your rights and freedoms, we will also inform you without undue delay, in accordance with legal requirements.

While we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. We continuously work to update and improve our security measures to meet or exceed industry best practices.

If you suspect any misuse of your account or any security breach involving your data, please notify us immediately at info@pagepeek.ai. We will investigate and take appropriate action. For general tips on staying safe online, you may visit Get Safe Online, which offers advice on using websites and online services securely.

Data Retention

We will not keep your personal data for longer than necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law. Different types of data may have different retention periods, depending on the nature of the data and the reasons we have it. Below is an overview of how long we typically retain data:

Account Data: If you have an account with us, we retain your account information for as long as your account is active. If you choose to delete your account (or if it's inactive for a prolonged period as defined in our terms), we will delete your personal data from active databases. However, we will keep a limited backup for 30 days after deletion in case you change your mind or need data restored (this is a grace period for account recovery). After 30 days, the account data is permanently deleted from active systems, and any remaining data in backups will be overwritten in the normal backup rotation cycle shortly thereafter.
Session Data: Data related to your login sessions (such as session cookies or tokens) and other temporary technical data are generally retained for a short duration. For example, server logs of user access are kept for approximately 90 days for troubleshooting and security monitoring, then automatically deleted or anonymized.
Security Logs: Logs that record security-related events (login attempts, important account changes, firewall logs, etc.) are kept longer to aid in security audits and investigations. We retain these for about 1 year unless we need to preserve them longer for investigation of specific incidents.
Product Analytics Data: Analytics information collected (with consent) about how users interact with the Website is typically retained for up to 26 months by default (this is a common default setting for tools like Google Analytics). We use the shortest retention period that meets our needs and configure our analytics tools accordingly. In many cases, analytics data may be aggregated or anonymized after a certain period. (Any analytics cookies themselves can also be cleared by you at any time via your browser or our cookie settings).
Customer Support Records: Communications you have with our support team (emails, chat logs, support tickets) and related records are kept for approximately 3 years after resolution of your issue. We retain these to help in any follow-up support, to train our support team (using past cases), and to have a history in case of recurring issues. After this period, they will be deleted or anonymized, unless we are legally required to keep them longer.
Payment and Transaction Records: We retain billing records, invoices, and payment history as required under tax and accounting laws. In the UK, for example, financial records typically must be kept for 6 years after the end of the financial year to comply with HMRC requirements. Therefore, even if you delete your account, we may retain invoice information or transaction receipts for the legally mandated period. These records will be stored securely and accessed only if needed for audit/tax purposes.
Data Processed by AI Features: Prompts and outputs from any AI features are generally processed transiently. We do not store this content long-term in personally identifiable form, except if necessary to complete your request or if you choose to save it. If AI content is stored (e.g., you save an AI-generated document), it is treated as user content under your account and retained until you delete it or delete your account.

If a specific retention period is not mentioned for certain data, we apply the principle of keeping data for the shortest duration necessary to fulfill the purpose for which it was collected, and we take into account any legal or contractual requirements to retain it. We have an internal data retention schedule that outlines how long each type of data is kept. If you would like more details about specific retention periods for any category of data, you can contact us and we'll be happy to provide further information.

After the applicable retention period expires, or if you request deletion (and no lawful basis for retention applies), we will securely delete or anonymize your personal data so that it can no longer be associated with you. Keep in mind that when we delete data from our active systems, it might not be immediately removed from all backups. However, any personal data in backups will be overwritten and erased in the normal course of our backup rotation.

Even after you delete your account or we purge personal data, there may be residual copies in system caches or backups that are not immediately deleted. We continue to protect any such data and keep it secure. It will be destroyed or overwritten in accordance with our backup retention policies. We also may retain information in a non-identifiable or aggregated form (for example, to retain overall usage statistics but without personal identifiers).

Your Rights

Under data protection laws (such as the UK GDPR), you have several important rights regarding your personal data. Your rights include:

Right of Access: You have the right to request a copy of the personal data we hold about you, as well as information about how we use it. This is often called a "Data Subject Access Request." We will provide you with a copy of the data in a commonly used format, unless doing so adversely affects the rights of others.
Right to Rectification: If any of your personal data that we have is inaccurate or incomplete, you have the right to ask us to correct it. We encourage you to keep your account information up to date, and you can update certain information directly via your account settings. For any other corrections, just contact us.
Right to Erasure: You have the right to request that we delete your personal data. This right, also known as the "right to be forgotten". You can delete your account via the Website, and we will erase the data associated with it (except for data we are required to retain). For other deletion requests, contact us and we will review and comply if possible.
Right to Restrict Processing: You can ask us to restrict or pause the processing of your personal data in certain circumstances. For example, if you contest the accuracy of the data or have objected to processing (see below), you can request a restriction while the issue is being resolved. When processing is restricted, we can still store your data but will not use it for anything further until the restriction is lifted (unless it's necessary for legal claims, to protect someone else's rights, or other such exceptions).
Right to Data Portability: For data that you have provided to us and which we process by automated means under consent or contract, you have the right to obtain that data in a structured, commonly used, machine-readable format. You also have the right to request that we transfer that data to another service provider if technically feasible. In plain terms, this right allows you to move, copy, or transfer certain personal data easily to another IT environment.
Right to Object: You have the right to object to certain types of processing. You can object to processing based on our legitimate interests on grounds relating to your particular situation – we will then re-evaluate our reasons for processing your data. If our reasons do not outweigh your rights and interests, we will stop that processing. You can also object at any time to any processing of your data for direct marketing purposes (including profiling related to direct marketing). If you object to marketing processing, we will stop using your data for that purpose immediately.
Right to Withdraw Consent: If we are processing any of your personal data based on your consent, you have the right to withdraw that consent at any time. Once you withdraw consent, we will stop the processing that was based on consent. (This will not affect the lawfulness of processing that happened before your withdrawal.)

These rights are subject to certain legal limits and exemptions. For example, we might not be able to fully comply with a request for erasure if we are required by law to keep certain data, or we might decline a data access request if fulfilling it would adversely affect the rights and freedoms of others. However, we will always explain to you why we cannot comply with any part of your request if that is the case. In many instances, we will ask you to verify your identity before processing a request to ensure we do not disclose data to the wrong person.

How to exercise your rights: The easiest way is to email us at info@pagepeek.ai with your request. Please describe your request with sufficient detail so we can process it (for example, what specific information you want to access, or what you want corrected). We will respond to your request as soon as possible, and in any event within the time frame required by law (generally within one month, but we may extend by an additional two months for complex requests – we will inform you if an extension is needed).

We will not charge you a fee for exercising your rights unless your request is manifestly unfounded or excessive (for example, repetitive requests without justification). In such cases, we are permitted by law either to charge a reasonable fee or to refuse the request. However, we will evaluate this on a case-by-case basis and strive to fulfill all legitimate requests.

Complaint to a regulator: If you believe we have not complied with your data protection rights or handled your personal data appropriately, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO). You can find their contact details and more information on their website: ico.org.uk. If you are located in another country, you may contact your local data protection authority. We kindly ask that you first give us the opportunity to address your concerns by contacting us directly, and we will do our best to resolve any issues.

Lastly, please remember to keep your own contact and account details with us up to date. If your personal details change (such as your email address), please update them in your account settings or let us know. This ensures we can communicate with you and that your data is accurate.

International Data Transfers

The personal data that we collect from you may be transferred to, stored at, or processed in a country outside the United Kingdom (UK) or the European Economic Area (EEA). For example, many of our external service providers (cloud hosting, email, payment processors, etc.) may be based in or utilize servers in countries such as the United States or other locations. Whenever we transfer your data outside of the UK/EEA, we take steps to ensure that your information receives an equivalent level of protection as it would under UK/EEA privacy standards.

If we transfer personal data to a country that is not deemed to have "adequate" data protection laws (for instance, the U.S. currently does not have an adequacy decision from the UK or EU), we will use lawful transfer mechanisms to protect your data. These may include:

Standard Contractual Clauses (SCCs): These are template data protection clauses approved by the European Commission (and recognized in the UK) which legally bind the recipient of the data to protect it according to EU/UK GDPR standards. We sign SCCs with our non-UK/EEA service providers where required.
UK International Data Transfer Agreement (IDTA) or Addendum: For transfers from the UK, we may use the UK's IDTA or the UK Addendum to the EU SCCs, which are equivalent legal tools endorsed by the ICO to safeguard UK personal data sent overseas.
Transfer Impact Assessments (TIAs): We evaluate the circumstances of data transfers and the legal environment of the destination country. Where appropriate, we conduct a TIA to ensure there are no undue risks to your data and that the SCCs or other safeguards can be effectively complied with. If needed, we will implement additional technical measures (like extra encryption) to secure the data.

These steps are all taken to ensure that when your data leaves the UK or EEA, it remains protected to the high standard of privacy you enjoy at home.

In some cases, international transfers may be necessary to provide the service you request (for example, if you are using the Website from outside the UK and our servers are in another country, the data transfer is inherent in using the internet). By using our Website or services, you understand that your personal data may be transferred to our facilities and those third parties with whom we share it, as described in this Policy.

If we ever need to transfer your data for new purposes or to new providers not covered by this Policy, we will update this Policy and notify you as required. If you have questions about our international data transfer practices or want more information about the specific safeguards in place for a particular transfer, feel free to contact us.

Links to Other Websites

Our Website may include links to external websites or services that are not operated by PagePeek. For example, we might link to our profiles on social media platforms, or to useful resources. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

This Privacy Policy applies only to PagePeek's Website. If you visit another website, we encourage you to review that site's privacy policy before providing any personal data, as their practices may differ from ours.

Business Transfers (Change of Ownership or Control)

If PagePeek's business undergoes a change, such as a merger, acquisition by another company, or sale of all or part of our assets, your personal data may be part of the assets transferred to the new owner. In such a case, the information would likely be transferred so that the service can continue to be provided to you. The new owner or controlling party would be permitted to use your data only for the same purposes for which it was originally collected (unless you agree otherwise), and would be required to honor the terms of this Privacy Policy (or a policy that provides at least equivalent protection for your privacy).

Similarly, if PagePeek is involved in a bankruptcy, reorganization, or other transaction involving creditors, your information might be transferred as part of that process.

We may also disclose certain personal data to prospective purchasers or investors, but strictly as needed for them to evaluate the business (for instance, during negotiations for investment or an acquisition). In such cases, we would only share the minimum necessary information under confidentiality agreements and only for the purpose of the proposed transaction.

In any transfer of ownership or user data, we will take steps to ensure your personal data remains protected. A new owner will be bound by the commitments in this Privacy Policy unless you are notified of changes. If a change of ownership results in any material changes to how your data will be used or protected, we will notify you and, if required, obtain your consent.

Customer Support Access to Your Content

We design our systems with your privacy in mind. By default, our support team does not access the content you create or store on PagePeek during your normal use of the service. Your projects, files, or any data you input are kept private to your account, and even our staff will not look at that content unless it's necessary to assist you with a problem and you have given us permission.

If you encounter an issue and reach out for support, there are rare cases where diagnosing or fixing the problem may require our technical team to access your specific content (for example, a particular page that isn't loading correctly, or a document that had an error). We will only access your content with your explicit authorization and only for the purpose of helping you. Here's how we handle such situations:

We will ask for your one-time permission if support staff need to view or handle your data to resolve your issue. This might be done by you sharing a specific file with us or by us asking you to grant temporary access.
If you grant access, we will limit it strictly to the data necessary for the task. For instance, if the problem is with one project or document, we will only open that item, not your entire account.
Access is temporary and logged: Any access our support or engineering team has to your content is time-limited and is automatically revoked when the issue is resolved. We maintain an audit log of support access, so there is a record of who accessed what and when.
Our staff are under strict confidentiality obligations. They treat user content with the highest sensitivity. Only authorized personnel with a need to know (e.g. a support engineer troubleshooting your case) will access the data, and they will only do so with your approval as described.
You can revoke access at any time. If you change your mind or the issue is resolved, you can withdraw your permission. Simply let us know (for example, reply to the support email or contact info@pagepeek.ai) that you no longer authorize access, and we will immediately cease accessing your content and ensure any local copies (if any) are securely deleted.

Our goal is to resolve your problem effectively without intruding on your privacy. In most cases, we can solve issues by analyzing logs or using test accounts. On the rare occasion we need to see user content, we will always seek consent and minimize what we see. We believe you should have control over your data, even when you need our help.

Cookies and Similar Technologies

Like most websites, we use cookies and similar tracking technologies to ensure our Website works properly and to enhance your experience. A cookie is a small text file that is placed on your device when you visit a website. We also may use local storage, web beacons, or Software Development Kits (SDKs) in our mobile app (if applicable) – for simplicity, we refer to all these as "cookies" here. Here is how we use them:

Strictly Necessary Cookies: These cookies are essential for the operation of our Website. They enable core functionality such as security, network management, and accessibility. For example, when you log in, a session cookie keeps you logged in as you navigate between pages. These cookies do not require consent because without them the service would not function properly. They are always active.
Preferences Cookies: These cookies (if used) remember your preferences and settings (like language or layout choices) to provide a more personalized experience.
Analytics Cookies: If you consent, we use analytics cookies/tools (e.g., Google Analytics) to collect information about how visitors use our site. This helps us understand which pages are popular, how users navigate the site, and where we can improve. The information collected is aggregated and does not directly identify you. For example, we might see the number of visitors to a page or how long was spent on the site on average.
Marketing Cookies: We currently do not host third-party ads on our site, but if we ever do or if we use tracking pixels in our own marketing, these cookies would be used to track the effectiveness of campaigns or advertisements. They can also be used to show you relevant ads on other sites (a practice known as retargeting). These would only be used with your consent, as they are not strictly necessary.

Your choices: When you first visit our Website from certain regions (like the EU/UK), you will see a cookie notice or banner. We will not set any non-essential cookies (analytics or marketing) unless you opt-in by giving consent. You can choose which categories of cookies to accept or reject through our cookie preference center. Even after you've given consent, you can change your mind at any time. There will be a link (often in the footer of the site) to adjust your Cookie Settings. By clicking that, you can review or change your preferences and disable certain types of cookies.

Additionally, most web browsers provide settings that allow you to control or block cookies. You can use your browser settings to delete cookies or prevent them from being placed. Do note, if you disable certain essential cookies, some parts of our site might not function correctly.

For more detailed information on the cookies we use, you can refer to our Cookie Policy (_if we have a separate detailed cookie policy, it would be linked here_). If you have any questions about our use of cookies or how to manage your consent, feel free to contact us.

Children's Privacy

Our Website and services are intended for use by a general audience and are not directed to children. We do not knowingly collect personal data from children under the age of consent in your jurisdiction. In the UK, our services are not intended for anyone under 18 years of age, and we do not knowingly allow such individuals to register or provide personal information.

If you are a parent or guardian and you believe that your child under the applicable age has provided us with personal data, please contact us immediately. We will take steps to promptly delete the information and terminate the child's account if one exists. When contacting us, please provide any relevant details that will help us locate the data (such as the email address or name that the child might have used).

We also do not target or market our services to children. If we ever decide to offer a portion of our services that could lawfully be used by children (for example, an educational tool), we will provide additional privacy protections and obtain parental consent as required by law. As of the last update of this Policy, we have no such offerings.

No Model Training on Your Personal Content

We want to reassure you about how we handle the data and content you provide when using any AI features on PagePeek. We do NOT use your personal content to train other third party generalized AI models. The prompts, data, or documents you submit to our AI features are processed only for the purpose of providing you with the result or output that you request at that time.

If we utilize third-party AI providers to power certain features, your content is sent to their system only to generate the specific output and not for them to retain or use in improving their own models (we have agreements or settings in place to prevent that, or we only use providers who commit to this policy).
We do not feed the personal data or proprietary content of our users into broad training datasets for machine learning. Any improvement to our AI features that might involve user data will either use anonymous, aggregated information or will be done only with explicit user permission. For example, we might internally track which suggestions or outputs are commonly used (without reference to who used them) to refine our feature, but we would not use your specific content in a way that could reappear in outputs for others or train an AI on your private information.
In short, your prompts and outputs belong to you. Other users will not see your content unless you choose to share it, and our AI won't learn personal details about you or the specifics of your content to repeat elsewhere.

This commitment is part of our effort to respect your privacy and confidentiality. We understand the concern that user data might be absorbed into AI models (as some services do). PagePeek's policy is to keep your content isolated and used only for your intended purpose. If this approach ever changes in the future (for instance, if we wanted to use some data to improve an AI model), we would only do so with robust anonymization and/or after obtaining your informed consent.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. If we make material changes, we will post the updated Policy here with a new "Last updated" date. We may also notify you through other channels (e.g., by email or with a notice on our homepage) if the changes are significant or if required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website after any changes to this Policy are posted will be deemed acceptance of those changes. If you do not agree with the changes, you should stop using the Website and services, and you may contact us if you have concerns.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way PagePeek handles your personal data, please do not hesitate to reach out to us. We are here to help and address any privacy or data usage questions you might have.

Contact Email: info@pagepeek.ai

Thank you for reading our Privacy Policy. Your trust is important to us, and we are committed to safeguarding your personal data while providing you with a useful and secure service.